Privacy Policy eplay8 – Protection of Our Members' Personal Data

1 Introduction

Eplay8 ("we", "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you register and use the eplay8 platform.

This policy applies to all eplay8 services, including the official website, mobile app, and all customer service channels. By using the eplay8 platform, you agree to the collection and use of information as described in this Privacy Policy.

Eplay8 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We take this responsibility seriously and continually strive to ensure your data is handled in a transparent, secure and fair manner.

2 Information We Collect

Eplay8 collects various types of information to enable the platform to operate safely and efficiently. The types of data we collect are as follows:

A) Personal Identification Information

• Full name as shown on official identification documents
• National Identity Card number (MyKad) or passport number
• Date of birth and gender
• Current residential address
• Mobile phone number and email address

B) Financial Information

• Bank account number registered for withdrawals
• Deposit method used (FPX, DuitNow, e-wallet)
• Deposit and withdrawal transaction records
• Betting history and gaming activity

C) Technical & Usage Information

• IP address and country-level location data
• Device type, operating system, and web browser used
• Login and logout activity logs
• Platform usage data including pages visited and session duration
• Cookie information and device identifiers

D) Verification Documents (KYC)

• Photo or copy of identity card or passport
• Proof of address (recent utility bill or bank statement)
• Selfie or facial photo for biometric verification

3 How We Collect Data

Your personal information is collected through the following channels:

• Account registration: Information you provide when completing the eplay8 registration form.
• Identity verification (KYC): Documents you submit during the account verification process.
• Financial transactions: Data shared by payment providers when you make a deposit or withdrawal.
• Platform usage: Data is collected automatically through cookies, server logs, and similar tracking technologies when you browse or use the eplay8 platform.
• Customer support communications: Information you provide when contacting the eplay8 support team via live chat or email.
• Mobile app: Device technical data and app permissions you grant when installing and using the eplay8 app.

4 Data Usage Purpose

Eplay8 uses the information collected solely for legitimate and necessary purposes. Below is a summary table of our data usage purposes:

Eplay8 will not use your data for purposes other than those stated above without obtaining your consent first.

5 Information Sharing with Third Parties

Eplay8 does not sell, rent or disclose your personal information to third parties for marketing purposes. However, there are certain situations where we may need to share your data:

• Payment service provider: Transaction data that must be shared with payment processors (FPX, DuitNow, e-wallets) solely to complete your transaction.
• Identity verification provider: KYC information is shared with approved third-party identity verification service providers for verification purposes only.
• Game software provider: Minimum data required to enable gameplay, including player ID and wagering records.
• Law enforcement authorities: When required by law or a valid court order, eplay8 will disclose the necessary information to the relevant authorities.
• Professional advisors: Lawyers, auditors, or consultants bound by strict confidentiality obligations.

All third parties who receive your data are required to handle that information in accordance with data protection standards equal to or higher than those we practise.

6 Data Security

Eplay8 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure:

• 256-bit SSL Encryption: All communications between your device and eplay8 servers are encrypted using industry-standard SSL/TLS protocols.
• Multi-layered access control: Access to member personal data is granted only to staff who require it to perform their duties, enforced through strict role-based access controls.
• Continuous monitoring: 24/7 security monitoring system that detects and alerts on any suspicious activity or intrusion attempts.
• Regular security audits: Internal and external security audits conducted regularly to identify and address any vulnerabilities.
• Secure data backup: Data is backed up regularly to a secure location to ensure recovery in the event of any technical incident.
• Staff training: All eplay8 staff who handle personal data receive comprehensive data protection training.

While we take all reasonable steps to protect your data, no security system can guarantee 100% complete protection. In the event of any security incident involving your data, eplay8 will notify you in a timely manner in accordance with applicable legal requirements.

7 Cookies and Tracking Technologies

Eplay8 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining your login session and ensuring security. These cookies cannot be disabled.
• Performance cookies: Collecting data on how you use the platform to help us improve speed, usability, and functionality.
• Preference cookies: Saving your preferences such as language, display settings, and game preferences so you do not need to reset them each time.
• Analytics cookies: Used to understand aggregated and anonymised usage patterns for platform improvement purposes.

You can manage cookie settings through your web browser. Disabling certain cookies may affect specific platform features. For mobile app usage, permission settings can be managed through your device settings.

8 Data Storage and Retention Period

Eplay8 retains your personal data for as long as your account is active and for the required period thereafter to fulfil legal and business obligations.

• Active account data: Retained for as long as your account is active with eplay8.
• Data after account closure: Financial transaction records and KYC information are retained for a minimum of 7 years after account closure to meet anti-money laundering (AML) compliance and tax requirements.
• Communication logs: Customer support communication records are retained for 3 years.
• Technical data: Access logs and technical data are retained for 12 months.

Once the retention period ends, data will be securely deleted or anonymised in accordance with established procedures.

9 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by eplay8:

! How to Submit a Data Rights Request

To submit any request relating to your data rights, please contact the eplay8 customer support team via live chat on the platform or email us at [email protected]. Include your full name, account number, and details of your request. eplay8 will process your request within the timeframe required by applicable law.

10 Children's Data

Eplay8 does not accept registration or use of the platform by individuals under 18 years of age. We do not knowingly collect or process personal data of minors. Should we find that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.

If you become aware that a minor has registered on eplay8, please contact our support team immediately so that appropriate action can be taken.

11 Amendments to the Privacy Policy

Eplay8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements or platform enhancements. Any material changes will be communicated to members via:

• In-platform or eplay8 app notifications
• Email to the address registered with your account
• Notice on the eplay8 website homepage

The "Last Updated" date at the top of this document will be updated whenever amendments are made. Continued use of the eplay8 platform after amendments take effect constitutes acceptance of the amended Privacy Policy.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how eplay8 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the eplay8 platform or app
• Email: [email protected] – state the subject "Privacy Enquiry" for the attention of the relevant team
• FAQ: Refer to the eplay8 FAQ for answers to frequently asked questions

Eplay8 is committed to responding to every privacy-related enquiry within 5 business days. For more serious or complex complaints, we will provide progress updates within a reasonable timeframe.